Big Brother’s Watching

2009.

That’s the year the company began watching.

The unprecedented oversight includes tracking such as:

• whether your seat belt was fastened
• the route you took to your destination
• how fast you were driving
• if you are driving erratically/breaking too hard
• the order in which you make your scheduled stops
• the frequency and distance of backing up your vehicle
• the duration of your customer stops
• They use “telematics”, and the volumes of data produced, to evaluate employee performance. This may include formal reviews wherein the metrics of your day are analyzed and critiqued in minute detail.

They are on a mission to extract every minute of efficiency out of the field force.

Because time is money.

If this sounds like your worst wholesaler employment nightmare coming true, breathe easy friend.

UPS, or ‘Big Brown’, is the company.

Makes your job of inputting notes into Salesforce, having your boss ride along for a few days occasionally, and working through an annual performance review seem awfully tame, don’t you think?

This story is excerpted from Brotherhood of the Bag: The Sunday Night Edition – on sale at Amazon.