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You are here: Home / General Wholesaling / Breaking The Golden Rule

Breaking The Golden Rule

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Maybe it’s the season.

The crazy busyness brought on by folks doubling down on activity in a last minute push to meet annual sales targets.

Or, it could be a lack of time management skills.

The inability to commit to one’s own calendar.

Then again, perhaps it’s something more insidious.

Could it be a blatant disregard for another’s time?

Or simply a self-centeredness that renders some folks incapable of considering anyone else’s outcome, other than their own?

Whatever the reason or motivation, under no circumstances is the behavior even remotely acceptable.

What behavior?

The No Show, No Call – a phenomenon that has been on the increase in our practice.

Did they not recall selecting and setting the online appointment?

Did they not receive the confirmation email sent immediately upon scheduling?

Did they not read the reminder that was sent 24 hours in advance of our scheduled appointment time?

Yes, there may have been a real calendar altering event/emergency that prevented them from keeping their scheduled time or calling/texting to advise otherwise.

Though, based upon the frequency with which this occurs, there must be another explanation, any other explanation, to account for this behavior.

Perhaps a simple reminder is appropriate:

“Do unto others as you would have them do unto you.”

Care to share?

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About Rob Shore

Over 30 years of distribution experience provides the knowledge and granular insights Rob's clients require to assist them with their practices - whether working one on one, in groups, or live events; with senior leaders or frontline wholesalers. [Read More or Contact Us]

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