Maybe it’s the season.
The crazy busyness brought on by folks doubling down on activity in a last minute push to meet annual sales targets.
Or, it could be a lack of time management skills.
The inability to commit to one’s own calendar.
Then again, perhaps it’s something more insidious.
Could it be a blatant disregard for another’s time?
Or simply a self-centeredness that renders some folks incapable of considering anyone else’s outcome, other than their own?
Whatever the reason or motivation, under no circumstances is the behavior even remotely acceptable.
The No Show, No Call – a phenomenon that has been on the increase in our practice.
Did they not recall selecting and setting the online appointment?
Did they not receive the confirmation email sent immediately upon scheduling?
Did they not read the reminder that was sent 24 hours in advance of our scheduled appointment time?
Yes, there may have been a real calendar altering event/emergency that prevented them from keeping their scheduled time or calling/texting to advise otherwise.
Though, based upon the frequency with which this occurs, there must be another explanation, any other explanation, to account for this behavior.
Perhaps a simple reminder is appropriate: