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Do Advisors Prefer Emails or Phone Calls to Schedule Wholesaler Appointments?

The email versus phone call question was just one of the questions we asked recently in a financial advisor survey Wholesaler Masterminds did in cooperation with Financial Planning Magazine.

And the results were stunning.

608 advisers weighed in on the question and the overwhelming choice was email:

advisor phone or email preference

And, to add to the scheduling difficulty factor, our coaching clients are telling us that voicemail messages are all but ignored.

A quote from a recent USA Today story underscores the decline in voicemail usage:

“[Users] hate the whole voice-mail introduction, prompts, having to listen to them in chronological order”

This means that wholesalers had better become more adept at using email messaging, not just for appointment setting but overall marketing, than they are today.

But to be effective wholesalers need to blow up their long held beliefs about how to use email most effectively – especially considering the shear volume of emails hitting the advisors inbox.

After +15-years of service to our wholesaling community, I've now retired - and I’m committed to keeping all our resources available for future generations of wholesalers and their leaders – but only as long as it makes fiscal sense.

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Rob Shore
Founder

The one big question is: How to not to get deleted before you get started?

1. Create an irresistible subject line – one that begs the reader to open the email.

2. Grab them with your first sentence – it’s the key to telling the reader that reading further will be worth the effort.

3. Tell a story – bland boring emails are, well, bland and boring.

These are but 3 of the many instructional ideas that in our Wholesaler Email Clinic.

It will make you more effective using email.

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Comments

  1. Rob,

    As always, love your stuff but I will have to call survey bias on this one. The average advisor isn’t looking to fill up their calendar with wholesaler meetings in the first place, so of course their response says they would rather have an email request that can be quickly ignored/deleted.

    The question should be, what % of your wholesaler meetings were scheduled via phone or email. That will tell a MUCH different story. I’ve tried both, and mine are 95% phone.

    That being said, I think a follow up email to a phone call is 100X more effective than a voicemail. I appreciate the email tips.

    Thanks for fighting the good fight!

    • Thanks for stopping by to weigh in Ryan – appreciate the perspective.

      It’s interesting to consider that advisors simply answer in a way that allowed them to ‘deflect’ the appointment attempt.