On a LinkedIn Group I saw the following comment and knew that, as a community of wholesalers, we have a long way to go to change the perceptions of most advisors:
Shep is the Chief Amazement Officer of Shepard Presentations.
As a customer service speaker and expert, Shep works with companies who want to build loyal relationships with their customers and employees.
His book, The Amazement Revolution, is both a New York Times and Wall Street Journal best-seller.
What is the Amazement Revolution?
It is the culture that can drive any organization—from one employee to tens of thousands—to focus completely on delivering an amazing customer service experience.
Enjoy our discussion with Shep: